Privacy Policy

GENERAL

By accessing and/or using our website, you acknowledge and agree to abide by the MudahMed Privacy Policy.

The term “MudahMed” or “we” or “us” refers to the owner of the website, whose business office is located at:

MudahMed reserves the right to modify the website’s content, terms, and conditions at any time without prior notice. Continued use of the website constitutes your acceptance of any changes.
The use of this website is subject to the following terms and conditions:

• The content available on this website is for general information and use only. MudahMed reserves the right to update and modify the content without prior notification.
• Neither we nor any third parties provide any warranty or guarantee regarding the reliability, timeliness, completeness and accuracy of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or typographical errors and we expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials provided on this website is wholly at your own discretion, and we are not responsible for any consequences that arise. It shall be your own responsibility to ensure that any services, products, or information provided on this website meet your specific requirement.
• This website contains material owned by or licensed to us. Reproduction is strictly prohibited except in compliance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised access or use of this website may lead to legal proceedings or criminal offence.
• You are not permitted to create a link to this website from any other website or document without obtaining prior written approval from MudahMed.
• The use of this website, as well as any disputes that may arise are governed by the laws of Malaysia.

PRIVACY POLICY

MudahMed respects your privacy and is committed to safeguard your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

• When you browse, use, or engage in any activities or services on the MudahMed website (“Site”) or post any content on the Site.
• When you respond to other online polls, surveys or engage in online shopping.
• When you take part in any events or activities, whether online or offline, that are organized by MudahMed.

INFORMATION WE COLLECT

We collect data that includes:

• Name, identification information (Identity Card or passport), contact information (contact number, email), residential/mailing address, age, gender, nationality, marital status, citizenship, date of birth, religion and photo(s)
• Company name, office address and job title
• Banking account details, payment methodology
• Tax identification number
• GPS location, device information, and usage data from MudahMed app
• Physical or mental health condition (height, weight, blood sugar level, blood pressure, COVID-19 vaccination history)
• Personal data obtained from third parties (such as employer) or other legally permitted sources where consent has been provided

USE OF CUSTOMER INFORMATION

We collect and process your personal data for the following purposes:

• Internal record management
• To improve our websites, activities, products, services and customer experience
• To verify your identity and grant access to our services and activities
• To enhance and update our records
• To send you relevant updates, promotions, or marketing materials
• To keep track of your vaccination history and health progress
• To conduct statistical analysis
• To provide you with our services and respond to your inquiries
• To comply with legal and regulatory requirements

DATA RETENTION

• We will retain your personal information as long as your account remains active or for as long as it is necessary for the intended purposes.
• We will continue to retain your personal information as required by law, to resolve disputes, and/or enforce our agreements with you.

DATA SECURITY

Your personal information is stored on secure servers. We wish to assure you that your personal information will be treated with the utmost confidentiality. We maintain reasonable safeguards to protect the integrity, confidentiality, and security of your personal information. We use security measures to safeguard your personal information against unauthorized disclosure, abuse, or alteration but no data transmission over the Internet can be guaranteed to be 100% secure. MudahMed should not be held responsible for unauthorized access by third parties if we have taken all reasonable precautions to keep your information secure.

WEBSITE LINK DISCLAIMER

Please note that our website may provide links that enable you to access other third parties’ website for your convenience. However, once you have used these links to leave our site, you should be aware that we have no control over that other website. Therefore, we are not responsible for the protection and privacy of any information which you provide when visiting such sites, which are not governed by this privacy statement. User should review the privacy statement of any third parties’ website you visit.

CONTROLLING YOUR PERSONAL INFORMATION

We do not sell, distribute or share your personal information with any third parties unless required by law or with your explicit consent. We may use your personal information to provide you with offers, and promotional material/information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may opt out of receiving promotional materials by contacting us. We will process your instruction as soon as practicable. Please write to or email us as soon as possible, if you think that any information, we are holding on you is incomplete or incorrect. We will promptly correct any information discovered to be incorrect.

WEBSITE DISCLAIMER

The information provided on this website is for general information purposes only. The information is provided by MudahMed and whilst we endeavour to keep the information up to date and accurate. MudahMed make no guarantee about its accuracy, reliability, or completeness, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any particular purpose. Your use of this website is at your own risk. We are not liable for any loses or damages arising from your use of the site. We are not responsible for the content or availability of third-party websites linked from our site. We make every effort to maintain the website up and running smoothly. However, we do not hold responsibility if the website is being temporary unavailability due to technical issues beyond our control.